Question 1

Are your cards authentic?

Accepted Answer

100%. Every card is inspected by us in-house. We guarantee authenticity or your money back (see return policy).

Question 2

What condition are the cards listed as?

Accepted Answer

We use industry-standard grading: Mint, Near Mint (NM), Excellent, Lightly Played (LP), Moderately Played (MP), Heavily Played (HP), and Damaged. High-value cards usually include close-up photos of front/back.

Question 3

Where do you ship from and how long does it take within Australia?

Accepted Answer

All orders are packed and shipped from Sydney, New South Wales. Standard shipping (Australia Post) takes 2–8 business days depending on your location. Express Post options (1–3 business days) are available at checkout.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide, but it is not available in our checkout. Please contact us and we will provide you with a shipping quote. Duties/taxes are the buyer’s responsibility.

Question 5

How are cards packaged and protected?

Accepted Answer

Every card is placed in a penny sleeve + top loader (or magnetic/one-touch for higher-value cards). Multiple cards are secured in team bags and shipped in a sturdy boxed parcel with bubble wrap — never just a plain envelope.

Question 6

Can I track my order?

Accepted Answer

Yes, every order receives an Australia Post tracking number (or DHL for international) emailed to you as soon as the label is created.

Question 7

Do you have a physical store I can visit?

Accepted Answer

Currently online-only, but we frequently pop-up at card shows and events around Australia — check our Instagram for upcoming appearances.

Question 8

What payment methods do you accept?

Accepted Answer

We accept Shopify Payments (all major credit/debit cards), PayPal, Afterpay, Zip, Apple Pay, Google Pay, and bank transfer (EFT), and Shop Pay instalments.

Question 9

Is my payment information safe?

Accepted Answer

Absolutely. We use Shopify’s Level 1 PCI DSS compliant payment system. We never see or store your full card details.

Question 10

What is your return policy?

Accepted Answer

You may refer to our .

Question 11

My card arrived damaged — what now?

Accepted Answer

Take photos of the damage and packaging and contact us within 48 hours. We’ll either refund you in full or send a replacement (our cost).

Question 12

How does your consignment (sell for me) service work?

Accepted Answer

You send us your cards → we photograph, list, store, sell, and ship them → when they sell we pay you 80–90% of the sale price (depending on value). You keep ownership until sold and can request cards back anytime. No upfront fees.

Question 13

What commission rates do you charge for consignment?

Accepted Answer

Our commission rates are subject to change.

Shopping Cart

Contact Us

Let's Chat

Drop us a note!

Frequently Asked Questions

Buying From Cardboard Grail

Faqs

Other Common Questions

Payments Security

Returns Refunds

Selling Trading Consignment