Shipping Policy

Processing Times

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day. For trade-in or commission-based selling transactions, processing begins once all items are received, verified, and confirmed.

Shipping Rates & Delivery Times

Australia

• Standard Shipping: Flat-rate or calculated at checkout. Estimated 3–8 business days.
• Express Shipping: Calculated at checkout. Estimated 1–3 business days.
• Tracking: All parcels include tracking unless otherwise stated.

International

• Standard International: Delivery varies by region, typically 7–21 business days.
• Express International: Estimated 5–10 business days, depending on location.
• International buyers are responsible for any import duties, customs fees, or taxes.

Packaging & Protection

We take protection seriously, especially for collectors:

• All single cards ship in a sleeve and top loader, inside a rigid or padded mailer.
• Higher-value singles may receive additional protection such as card savers, semi-rigids, or bubble wrap.
• Sealed products are packed with protective padding to minimise transit damage.
• Trade-in returns and commission-based items follow the same packaging standards.

Commission-Based Selling

We offer a commission service for customers wishing to sell their trading cards or collectibles through our platform.

How It Works

1. Submission & Verification: You send us the items. We inspect, authenticate, and assess condition.
2. Pricing & Agreement: We discuss pricing strategy, market value, and commission rates before listing.
3. Listing & Promotion: We photograph, list, market, and manage your items.
4. Sale & Payout: Once sold, payment is issued to you minus our commission fee and any agreed service costs.

Shipping for Commission Items

• Sellers are responsible for shipping items to us.
• We recommend tracked and insured postage.
• If items remain unsold and you want them returned, return shipping is charged at cost.

Shipping for Trade-Ins

• You are responsible for sending items to us for evaluation.
• We recommend tracked and insured shipping.
• Return shipping fees (if applicable) will be communicated before dispatch.

Order Tracking

When your order ships, you'll receive an email with a tracking number. Tracking updates may take up to 24 hours to appear.

Lost, Damaged, or Delayed Parcels

• We are not responsible for courier or customs delays.
• If your order arrives damaged, contact us within 48 hours with photos of the packaging and items.
• Lost parcels will be assessed with the courier on a case-by-case basis.

Incorrect Address

Please ensure your address is correct at checkout. We cannot replace or refund parcels delivered to an incorrectly provided address.

Contact Us

If you have questions about shipping or commission selling, contact us at cardboardgrail@gmail.com.